A: : Access our website www.cusafe.com.au and go to My Account, register here fill out the form and select your desired subscription term. Once this has been completed you will receive e-mail with the registration code. Be sure to enable location settings (GPS) on your mobile phone
A: The voice code is our way of verifying you over the phone. You will enter your voice code when you register online.
A: Best way to handle this situation is to use the watch me function. Before you enter the bad service area enter the location and the time you expect to be finished. A timer will be set at our control room.
A: This button will send a signal to the control room. You will receive an automatic response from a successful connection however you can also contact the control room on 02 6122 7333 to verify the test.
A: Yes however you will need to contact our support team on 02 6122 7333 as the registration code will be locked into your phones serial number, You will be provided with a new registration code.
A: By enabling Location service or GPS on your device.
A: You will need a data service attached to your phone to allow CU Safe to send your GPS location. You also need to enable location services for the app to work /p>
A: Login in to your Account by using your e-mail and password, you can add or edit all details from your account.
A: Call the support office and we will verify your identity and then reset the code.
A: : To call our control room in an emergency the phone button will dial us automatically.
A: YYou must have sufficient battery charge to use the CUSAFE APP
A: You will need to open up CU Safe App. and adjust the volume control in settings.
A: Our support desk is a 24-hour number 02 6122 7333
A: No, Simply enter cancel and enter your pin code, this will disable the alarm.
A: Always keep your Phone screen facing away from your body when CUSAFE App is open and placed in your pants or jacket pocket. Keep keys and/or other moveable items in a separate pocket.
A: : Make sure to move your CUSAFE app to your home page for easy and ready use.
A: CUSAFE support will e-mail you 7 days before your subscription expires. You can extend your subscription by going to the My Account page on our web site. .